How do I backup my MySQL database?
Backing up your MySQL database can be done in several ways: 1. Using the backup tool from the Web Tools section. 2. Using phpMyAdmin web interface 3. Using command line through shell access 4. Using MySQL Workbench (1) Using our backup tool Log into your Web Services Group Control Panel and click on Web Tools. [...]
How do I access the raw web access or error logs?
Simply log into your Web Services Group Control Panel and click on ‘Log File Download’ in the ‘Web Site Reporting’ section. This feature allows you to download your server access log as a zip file, you can then manipulate the file locally on your PC to get any specific data you need. Otherwise with SSH [...]
How do I connect to MySQL via SSH (telnet)?
You can connect to the server using SSH Telnet, once logged into the system you can access MySQL directly using the following command:- mysql -u username -p databasename You will then be prompted for the password for the database. This will then place you at the MySQL prompt, for information on the commands that you [...]
Can I have access as root to the server?
All hosting accounts are virtual in nature and as such, root access can not be granted to customers.
How do I get SSH access to my web space?
Firstly, please see the support question ‘Is it possible to telnet into my account?’ Secondly, SSH access is not enabled by default for Web Services Group hosting packages and you need to request it via your Web Services Group Control Panel. Simply log into your Control Panel and select ‘Web Tools’. From the list you [...]
Is it possible to telnet into my account?
Telnet is useful for interacting directly with the server using standard UNIX commands. It is also known as “shell” access. It is most useful for installing software in your area, and developing and testing CGI scripts. However, Telnet was designed with little or no security in mind, and all communication between your computer and its [...]
Database connections from ASP fail with ‘Client does not support authentication protocol requested by server’.
This applies to Linux hosting accounts only. Sun ONE ASP does not support the default authentication method used by MySQL 5. Instead it is necessary to make MySQL use the ‘old-style’ authentication. To do that, first log in to MySQL via phpMyAdmin or another MySQL administration program and then use the ‘old_password’ function to change [...]
I am getting an Internal 500 error asking me to check the logs. How do I do this?
All the log files for your package are available via your Web Services Group Control Panel > Log File Download. If these appear blank, please temporarily rename any .htaccess files that your site uses as these may affect the operation of the scripts that retrieve the logs. The error log will often contain valuable information [...]
Why is my scheduled task (CRON job) not running?
If the scheduled task did not run check the following before contacting support. 1) The file permissions for the script are set correctly, 711 or 755. 2) Be sure that you specify the script interpreter path in the scheduled task path, otherwise the server will not be able to interpret your script code: – for [...]
I get a ‘Disconnected – Authentication Error’ when trying to connect to my account via SSH?
The error message “Disconnected; Authentication Error (No further authentication methods available.)” indicates that any of the methods that have been used to authenticate you to the server have not been successful. This is often because the IP address you are connecting from does not have a reverse entry in its DNS settings – which is [...]