File Manager session expiry errors
In order to keep your files secure against various threats, File Manager requires that your computer clock be set accurately – this, alongside other measures, helps to ensure that files are not tampered with between your computer and our server. Please ensure that your clock is set accurately (to within 10 seconds of the correct [...]
On accessing the control panel, the error “for security reasons your session has expired” is displayed?
There are a few reasons why the session expiry error is displayed when accessing the Web Services Group Control Panel. First, the cookie settings on the local browser may be too restrictive. The settings should allow the control panel server to set cookies and any firewall or proxy software should be set to allow the [...]
I’ve uploaded files to File manager but cannot see them, they were recently visible. What’s happened?
File manager has a 5mb memory limit which restricts the number of files that can be displayed if there is a large number of files in folder. An FTP client such as Smart FTP or Cute FTP is required if you want to have large numbers of files in a folder.
Why am I getting a 550 error when trying to create folders in file manager?
This suggests a permissions problem related to the creation of the account. You should contact support to resolve the issue.
I’m trying to upload a large file onto my webspace, and the file manager inside the Web Services Group Control Panel won’t let me. Why?
This is due to the nature of the web based FTP used, and your browser/ISP connection timing out before upload completes. To avoid this issue, if you need to upload large files to your website, then we’d recommend you use an FTP client to do so, such as FileZilla – http://filezilla-project.org/
Why does my email bounce with ’550 relay not permitted’?
This usually happens because the nameservers on the affected domain have been changed to make the domain work with our servers, but the domain itself has not been transferred in. There is a brief period when some remote mail servers direct mail according to the new MX records, but the local mailserver is still seeing [...]
How can I change the file name extension of my index page?
It is possible to name your default index page something other than index.html, index.cgi, index.php, etc., by using a directive in a special configuration file in your webspace. That file is called ‘.htaccess’ (a dot followed by ‘htaccess’). The directive needed is DirectoryIndex foo.html That will make the default page (i.e., the file name that [...]
What modules are installed on the server?
Simply log into your Web Services Group Control Panel and select Web Diagnostics. Under that section you can then select ‘Module List’ which will list all the modules available on your server.
What is the server path?
The path to your website is partially determined by your domain name, but is in the following format: /home/sites/your-domain-name.com/public_html If you are using PHP, you can find out this path by entering the following into a php script: echo getcwd();
Does Web Services Group support SSI (Server Side Includes)?
Yes we do. SSI (Server Side Includes) are tags that are placed in HTML pages, and evaluated on the server while the pages are being served. They allow our customers to add dynamically generated content to an existing HTML page, without having to generate the entire page via a CGI program, or other dynamic technology. [...]