WebMail – Address Book
Use the address book to store your friends, contacts or important addresses. You can reference back to addresses in the future, and compose email messages with selected emails from the address-book. Click ‘New Contact’ to create a new entry in the address book. Enter the users details, and select submit to write the entry to [...]
How do I handle SPAM/UCE/UBE?
Junk mail filters use special technology to strip out junk mail before you receive it. This feature also allows you set an address to send the junk mail to so that you can check this address and ensure only junk mail is being caught. Spam is Unsolicited Commercial Email (UCE). While we are not against [...]
Why are whitelisted email addresses appearing as spam?
If you have setup your spam settings to change the subject of emails detected as spam to be: *** SPAM *** <original subject> and you have a given domain name, mydomain.com in your list of whitelisted domains, you may still see email from this domain or addresses at the domain being flagged as spam. This [...]
Calendar Sync/CalDAV support on iPhone or iPad
At this time, Calendar Sync/CalDAV support is not offered with our webmail service so it’s not possible to sync the Calendar on your iPhone or iPad with the Webmail Calendar.
WebMail – Calendar
Webmail’s calendar allows you to schedule tasks and organise your time. To create a new task, drag out the times that you wish to allocate to the task in the mail panel. To delete a task, click on the task and click the ‘Delete’ button. To create a new calender, click the + button at [...]
Why have we seen an increase in the amount of spam / junk email we’re getting?
Spam volumes can change from day to day by quite a large amount. If you’re suddenly seeing an increase in the amount of spam it’s highly likely that it’s just a general increase in the amount being sent by spammers. You can increase the spam protection through your control panel. From there, select ‘Junk Mail [...]
“Secure Connection Failed” error when sending email from iPhone or iPad
If you get the below error message when trying to send email from your iPhone or iPad: Secure Connection Failed The certificate for “********************” may not be valid This is because you are trying to via SSL/TLS to our mail servers which is not supported. You can change this in your settings on your iPhone [...]
Setting up Websync with Outlook
To setup Websync with Outlook, you must first of all download the Websync Plugin which you can find a link to in Webmail Help > Outlook Websync. Once you have installed the Websync Plugin, you should then open Outlook and go to Tools > Options > Websync and enter the following information: URL: http://www.outitgoes.com/webmail-new/ Username: [...]
How to sync your Sent, Draft and Deleted items IMAP folders on your iPhone or iPad
This article only applies for mailboxes setup as IMAP mailboxes on your iPhone or iPad. If you are unsure how to setup your mailbox on your iPhone or iPad, please see the article “How to setup email on an iPhone or iPad”. You can sync your Sent, Draft and Deleted items folders on your iPhone [...]
How Do I set up a mailbox in Thunderbird?
1) Go to the ‘Tools’ menu, and click ‘Account Settings’. 2) Click ‘Add Account’ – make sure ‘Email account’ is selected and press ‘Next’. 3) Fill in your name and Email address. 4) Select POP or IMAP, your incoming mailserver will be in the format mail.example.com (replace example.com with your domain name). 5) Your incoming [...]